Our terms, policies, and procedures for transparent business practices
These Terms and Conditions constitute a legally binding agreement between you (“Client”) and NeonPixelStudio (“Service Provider”). By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
By accessing and using NeonPixelStudio’s services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use our services.
Refers to any individual or entity that purchases services from NeonPixelStudio.
Refers to design services including but not limited to logo design, website design, branding, social media design, and custom design projects.
Refers to the final design files and assets provided to the Client upon project completion.
NeonPixelStudio provides custom design services as described on our website. We reserve the right to modify or discontinue any service at any time without notice.
All prices are listed in USD and are subject to change without notice. The Client agrees to pay the specified amount for the chosen service package.
Upon payment confirmation, the Client will be contacted to begin the project. The Client must provide all necessary information and materials within 7 days of project initiation.
Each service package includes a specific number of revisions:
Additional revisions may be available at an additional cost.
Project timelines are estimates and may vary based on project complexity and Client responsiveness. Delays in Client feedback may extend project timelines.
The Client warrants that any materials provided (logos, images, text, etc.) do not infringe upon any third-party rights and grants NeonPixelStudio permission to use these materials for the project.
Upon full payment, the Client receives full ownership rights to the final deliverables. NeonPixelStudio retains the right to display the work in our portfolio and marketing materials.
Any third-party fonts, images, or assets used in the project may be subject to their own licensing terms. The Client is responsible for ensuring proper licensing for continued use.
The Client agrees to:
NeonPixelStudio warrants that services will be performed in a professional manner consistent with industry standards.
NeonPixelStudio’s total liability to the Client shall not exceed the total amount paid for services. We are not liable for any indirect, special, or consequential damages.
While we strive for excellence, NeonPixelStudio does not guarantee specific business results, increased revenue, or other outcomes from using our services.
Both parties agree to maintain the confidentiality of any proprietary information received during the project. NeonPixelStudio will not disclose Client information except as required by law.
Either party may terminate a project with written notice. In case of termination:
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where NeonPixelStudio is based, without regard to its conflict of law provisions.
In the event of any dispute, the parties agree to first attempt to resolve the matter through direct negotiation. If unresolved, the parties may pursue mediation before resorting to legal action.
NeonPixelStudio reserves the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
Last Updated: July 30
These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and NeonPixelStudio regarding our services.
At NeonPixelStudio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us when you:
This information may include your name, email address, phone number, company name, and project details.
When you visit our website, we automatically collect certain information about your device, including:
We use the information we collect for various purposes, including:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided below.
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Last Updated: July 30
At NeonPixelStudio, we strive to deliver exceptional design services that meet and exceed your expectations. We understand that sometimes circumstances may require a refund request. This policy outlines the conditions under which refunds are granted and our process for handling such requests.
Please read this policy carefully before making a purchase, as it affects your rights and our obligations.
We offer a 14-day refund period for our design services under the following conditions:
In some cases, partial refunds may be considered:
To request a refund, please follow these steps:
Refunds will not be granted in the following circumstances:
It’s important to understand the difference between our revision policy and refund policy:
Each service package includes a specific number of revisions:
If you’re not satisfied with the initial designs, we encourage you to use your revision rounds before considering a refund request.
Refunds are considered when:
Approved refunds are processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
We believe in resolving issues amicably and professionally. Before escalating to a formal dispute, we encourage you to:
If we cannot reach a mutually agreeable solution, you may escalate your concern through the appropriate channels based on your payment method.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.
For refund requests or questions about this policy, please contact us:
Last Updated: July 30
Note: This policy applies to all services purchased from NeonPixelStudio. By using our services, you acknowledge that you have read and understood this refund policy.